Refund policy

 

Return & Refund Policy

All sales at JMcollectibles are final. We do not accept returns or offer refunds for buyer's remorse, change of mind, or condition concerns that were shown in the product photos or description.

Every item is listed with detailed photos and an accurate condition description. Please review all images and details carefully before you buy. By completing your purchase, you agree that you have reviewed the listing and accept the item's condition as shown.

Exceptions: Significantly Not as Described We will review a claim if an item arrives in condition that is significantly worse than shown and described. For example, major damage like creases, bends, tears, or water damage that was not visible in the listing photos. Small differences in centering, surface wear, whitening, or other minor imperfections visible or reasonably expected from the photos do not qualify.

How to Submit a Claim

  • Contact us within 48 hours of delivery.
  • Include your order number and clear photos of the item and its packaging.
  • Unboxing video is strongly recommended and may be required for high-value items.
  • Items must be returned in the same condition they were received, and in the original protective packaging (sleeves, toploaders, slabs, or sealed wrapping).

Approved claims will be resolved with a refund or replacement at our discretion. Items that show signs of tampering, removal from a slab, or opened sealed product are not eligible.

Shipping Damage and Lost Packages If your package arrives visibly damaged, please photograph it before opening and contact us right away.

If you have a question about an item's condition, please contact us before purchasing. We're happy to provide extra photos.

The 48-hour claim window and the unboxing video rule help protect you from people who swap cards or damage them after delivery. You can change the window if you'd like. After you save it, Shopify shows the policy at checkout. Your Help & FAQ page still says to "contact us promptly" about problems, which fits this policy, so you don't need to change it.